Three insurance salesmen were sitting in a restaurant boasting about their companies' speed of service.
The first insurance salesman said: "When one of our policyholders died suddenly on Monday, we got the news that evening and were able to process the claim for the wife so quickly that she received her check by Thursday morning.
The second insurance salesman said: "When one of our insured died on Monday, we were able to hand deliver a check to his widow the same evening."
The third insurance salesman said: "That's nothing. Our office is on the eighteenth floor. One of our insured, is a window washer who just happened to be working on the seventy-third floor of our building Monday when he slipped and fell. We handed him his check as he passed our floor!"
Moral of the story. True sales professionals know the importance of customer service. Few however, recognize the importance of taking the time to set realistic expectations for their customers before they purchase. The sooner you do, the longer they will stay.
"High expectations are the key to everything." - Sam Walton
The first insurance salesman said: "When one of our policyholders died suddenly on Monday, we got the news that evening and were able to process the claim for the wife so quickly that she received her check by Thursday morning.
The second insurance salesman said: "When one of our insured died on Monday, we were able to hand deliver a check to his widow the same evening."
The third insurance salesman said: "That's nothing. Our office is on the eighteenth floor. One of our insured, is a window washer who just happened to be working on the seventy-third floor of our building Monday when he slipped and fell. We handed him his check as he passed our floor!"
Moral of the story. True sales professionals know the importance of customer service. Few however, recognize the importance of taking the time to set realistic expectations for their customers before they purchase. The sooner you do, the longer they will stay.
"High expectations are the key to everything." - Sam Walton
