A sales manager for a local car dealership is locking up one
night when the door bell rings. He opens the door and there is a snail
sitting there.
"What do you want?" asks the sales manager.
"You're sign in the front window says 'Spring Snail', I'd like to apply."
"Go away with you. That sign says Spring Sale, we're having a Spring Sale, not snail, you near sighted little slimy thing."
The snail continues to beg and plead for the non-existant position. The sales manager, now fed up with the sniveling snail, kicks him away and slams the door shut.
ONE YEAR LATER
The sales manager is closing the car dealership down for the day when the door bell rings. He opens the door, looks down and sees the snail.
The snail asks, "What did you do that for?"
Moral of the story. Customer complaints, no matter how small or insignificant, will eventually come back to haunt you and waste more of your time at the most inconvenient moment possible. Sales professionals know, it's a best practice to deal with any complaints, completely, as soon as they come up. It's the most efficient and effective course of action for your career, the customer and your company.
"The usual fortune of complaint is to excite contempt more than pity." - Samuel Johnson
"What do you want?" asks the sales manager.
"You're sign in the front window says 'Spring Snail', I'd like to apply."
"Go away with you. That sign says Spring Sale, we're having a Spring Sale, not snail, you near sighted little slimy thing."
The snail continues to beg and plead for the non-existant position. The sales manager, now fed up with the sniveling snail, kicks him away and slams the door shut.
ONE YEAR LATER
The sales manager is closing the car dealership down for the day when the door bell rings. He opens the door, looks down and sees the snail.
The snail asks, "What did you do that for?"
Moral of the story. Customer complaints, no matter how small or insignificant, will eventually come back to haunt you and waste more of your time at the most inconvenient moment possible. Sales professionals know, it's a best practice to deal with any complaints, completely, as soon as they come up. It's the most efficient and effective course of action for your career, the customer and your company.
"The usual fortune of complaint is to excite contempt more than pity." - Samuel Johnson
