Saturday, May 31, 2014

Sales Joke of the Day (May 30) Handling Customer Complaints Country Style.

A salesman travelling through the country stopped at a small fruit stand and bought some apples.  When he commented they were awfully small, the farmer replied, "Yup."

The man took a bite of one of the apples and exclaimed, "Not very flavorful, either."

"That's right," said the farmer.  "Lucky they're small, ain't it?"

Moral of the story.   Never challenge customer opinions of your product or service.  Agree with them!  Most folks will find this old-style approach refreshing if not completely disarming.  Challlenging their opinion up front will result in a standoff of egos.  No one wins.   Initially accepting a customer's opinion opens up a dialogue where true resolution can occur.

"Everything we hear is an opinion, not a fact.  Everything we see is a perspective, not the truth."     -  Marcus Aurelius